Privacy Policy

Who We Are

AlexanderPlus is operated by James Crow, Alexander Technique teacher. The data controller for this website is:

What Information We Collect

We may collect the following personal information:

• Name and contact details (email address) submitted when you email James directly
• Information you voluntarily provide about your health condition or reason for enquiring
• Booking information submitted via Calendly (governed by Calendly's own privacy policy)
• Technical data such as IP address, browser type, and pages visited, collected automatically by our hosting provider (Firebase / Google)

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and booking requests
• Provide Alexander Technique sessions and related services
• Send session reminders or follow-up messages relevant to your treatment
• Comply with legal obligations

We do not sell your personal data, share it with third parties for marketing purposes, or use it for any purpose other than providing our service.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Legitimate interest: responding to enquiries and communicating about sessions you have requested
• Contract performance: to provide services you have booked
• Consent: where you have explicitly agreed to receive communications

Data Retention

We retain client records for a minimum of seven years in line with standard professional practice. Email enquiries that do not proceed to sessions are deleted within six months. You may request deletion of your data at any time (see Your Rights below).

Third-Party Services

This website uses the following third-party services, each governed by their own privacy policies:

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing of your data
• Request restriction of processing
• Data portability

To exercise any of these rights, contact James at james@alexanderplus.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.